Key Customer Experience Metrics: What to Track and When to Measure Them
Why Customer Experience Metrics Are Crucial
Every business aspires to leave a lasting impression on its customers, but why is this so essential?
According to HubSpot, 93% of customers are likely to repurchase from companies that deliver outstanding customer service. Moreover, nearly three out of five consumers view exceptional customer service as critical to fostering loyalty.
Read More: https://martech360.com/custome....r-experience/custome
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