Key Customer Experience Metrics: What to Track and When to Measure Them

Why Customer Experience Metrics Are Crucial

Every business aspires to leave a lasting impression on its customers, but why is this so essential?

According to HubSpot, 93% of customers are likely to repurchase from companies that deliver outstanding customer service. Moreover, nearly three out of five consumers view exceptional customer service as critical to fostering loyalty.

Read More: https://martech360.com/custome....r-experience/custome