Customer Experience Metrics: Key Indicators to Track and When to Measure Them
Every brand aims to leave a lasting impression on its customers—but why is this so important?
According to HubSpot, 93% of customers are likely to make repeat purchases from businesses that provide excellent customer service. Additionally, nearly 60% of consumers consider exceptional service vital for brand loyalty.
Read Complete Article: https://martech360.com/custome....r-experience/custome
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Customer Experience Metrics: What You Should Measure & When Discover essential customer experience metrics and learn what to measure and when. Improve satisfaction and loyalty with the right insights.
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